– Terms and Conditions - Terms and Conditions These Terms of Use ("Terms of Use") describe the conditions under which the Services are provided and access is made to the Carnival Travel Agency and Tourism Site Ltda., Enrolled with the CNPJ under no. 32,593,600 / 0001-05. When we mention "Site" or "Services" in these Terms, we refer to the Carnival Tourism website, e-mails and other communications that refer to these Terms or other of our Policies, as well as other services that we can offer through these channels. These Terms incorporate the other Policies made available on our website.


1. Acceptance of Terms


1.1 These Terms of Use govern the terms and conditions applicable to Users' use of the Services. The use of the Services implies the user's automatic understanding, acceptance and legal binding of the Terms and Conditions. By using any of the Services offered, you agree to abide by and follow any and all guidelines set forth in these Terms and Conditions.


1.2 If you do not agree to these Terms, we recommend that you do not use the Services.


1.3 Subject to the conditions below, Carnival Turismo may modify these Terms in a non-retroactive manner, and change, add or discontinue any aspect, content or feature of the Services, in its sole discretion. Your use of the Services after posting any changes to the User Terms implies your acceptance of the changes.


1.4 In the case of a law or judicial decision that determines the application of any changes to these Terms, the changes will apply only to events or circumstances that occur after the date of modification to the extent necessary to prevent these Terms from being considered unenforceable .


1.5 Any form of unauthorized transfer, sublicense, access, distribution, reproduction, copying, retransmission, publication, sale or exploitation (commercial or otherwise) of any part of the Services including, but not limited to, any content, services, tools or products is expressly prohibited by these Terms.

2. Permitted Use


2.1 All contents of this site are protected by copyright, trademark registrations and other applicable laws. The User agrees that he will not use any content present on the Site for any purpose other than for personal and non-commercial use, except with written permission of Carnaval Turismo.


2.2 You agree that you will not link to any page on the Site other than the home page (eg "deep linking") without the prior written consent of Carnival Tourism. Your use of the Services or any materials or content in the Services for any unauthorized, commercial or other purpose is prohibited.


2.3 The User acknowledges that the storage, distribution or transmission of illegal materials may expose him to criminal and / or civil liability. The User may not download (in addition to page caching), or modify the Services or any part thereof, unless the Carnival Tourism has provided express written consent thereto. The User shall not make derivative use of the Services (or any part thereof) for any purpose, nor shall download or copy user information, or in any other manner carry out data collection or data collection activities similar.

3. Registration, Accounts and Passwords


3.1 The User agrees to provide accurate and true data on the account registration form, and to update and keep such information up to date.


3.2 You are solely responsible for maintaining the confidentiality of your password and account, and for any use of your password or account, whether authorized or not. The User shall not allow others to access or use his or her username or password. You should not post your username or password on any site, nor transmit them through unsafe websites.


3.3 The User agrees to (a) immediately notify Carnaval Turismo of any unauthorized use of his password or account or any other breach of security through the e-mail address and (b) guarantee the leave your account each time you use the Services.


3.4 Carnival Turismo may cancel the User account and access to the Services if it finds that the Services provided false or misleading registration information.


3.5 The User, if a natural person, declares that he or she is at least 18 years of age, emancipated minor, or has the express written consent of the parents or legal guardian and is fully capable to be bound by these Terms and Conditions, with its provisions.


3.6 The User, being a legal entity, will do it in the figure of its legal representative.


3.7 Upon completing the mandatory registration to make the Purchase of an Entry, the User determines his "name" and a "password" that may be changed later. The User is the sole and sole responsible for keeping this information confidential and is aware that it is personal and non-transferable information.


3.8 The User declares that all the information provided for the registration in the Site are true and incontestable and must maintain them properly updated under penalty of legal measures, besides permanently having their registry blocked.

4. Privacy Policy


4.1 Your use of the Services and any information provided by you or collected by Carnaval Turismo or third parties during any visit or use of the Services is governed by the Privacy Policy incorporated herein through this reference. The user agrees to the collection, use and sharing by Carnaval Turismo of its information in the terms determined in the Privacy Policy.


5. Intellectual property rights


5.1. Carnaval Turismo has all rights, title and interest in relation to the Services and all materials and content contained in the Services, including, without limitation, all content, website design, logos, button icons, images, digital downloads, compilation of data, text and graphics are protected by copyrights, trademark registrations and other applicable intellectual property laws. Any unauthorized use of such materials or content is strictly prohibited.


5.2. The elements and / or tools that are made available to the User on the Site are as and only in the CONDITION in which they are located and only for their information and personal use in the form designated by the Carnival Tourism. Such elements and / or tools may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any purpose without the prior written consent of Carnival Tourism.


5.3. Carnaval Turismo reserves all rights not expressly provided in relation to the Site, its elements and / or tools. The User undertakes not to use, reproduce or distribute any elements and / or tools that are not expressly permitted by Carnaval Turismo - including the use, reproduction or distribution for commercial purposes of the advertisements and / or content extracted from the Site.


5.4 In the event that the User makes any copy, whether via download or printing, of the elements and / or tools of Carnival Turismo for exclusively personal use, it shall preserve all inherent intellectual property rights.


5.5 The User agrees not to circumvent, deactivate or otherwise interfere with features and / or tools related to the security of the Site, failing which he / she may incur the appropriate legal measures.

6. Limitation of Liability and Warranty


6.1. Carnaval Turismo does not guarantee success in the transactions or information searched on the Site.


6.2. The User undertakes to defend, indemnify and hold harmless Carnaval Turismo, its executives, affiliates, successors, agents, directors, agents, service providers, suppliers and employees, with respect to any and all claims, losses, damages, liability, costs, debts or expenses (including, but not limited to, attorneys' fees and procedural costs) incurred by reason of: (i) misuse and access to the Site; (ii) breach and / or non-observance of any provisions of these Terms and Conditions; (iii) legal violation; or (iv) any claim that any advertisement has caused damage to a third party. This defense and indemnification obligation shall survive termination and / or termination of these Terms and Conditions.


6.3 Carnival Turismo, because it is not responsible for organizing and managing the events, does not guarantee and has no responsibility for any changes made by the organizers, promoters and / or producers of the event, regarding: (i) dates of accomplishment of the event; (ii) times of the event; (iii) location of the event; and / or (iv) changes and updates to the event schedule, including but not limited to: samba schools, artists; presentations; etc.


6.4 The Buyer User undertakes to monitor all eventual changes and updates related to the event, also after the completion of the Purchase of the Ticket (s).


6.5 To the fullest extent permitted by applicable law, Carnival Turismo shall not be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use of data, or other intangible losses, arising out of or related to the use or inability to use the service.


6.6 To the maximum extent permitted by applicable law, Carnaval Turismo assumes no responsibility for any errors (i), errors or inaccuracies of content; (ii) personal injury or property damage of any kind resulting from your access to or use of our service; and (iii) any unauthorized access or use of our secure servers and / or any and all personal information stored on it.

6.7 We may, without prior notice, change the services; cease to provide the services or any features of the services we offer; or create limits for services. We may terminate or suspend, permanently or temporarily, access to the services without prior notice and liability for any reason or for no reason.

7. Purchase of Tickets by User


7.1. The acceptance of the Offer of Sale of certain Ticket implies in total agreement with the price fixed by the Carnival Tourism.


7.2. After the acquisition, Carnaval Turismo will send a confirmation email to the electronic address informed by the User containing the data of the transaction made. This communication will serve as proof of the transaction between the User and the Carnival Tourism.


7.3 All prices are per person, in real (Brazilian currency), and are subject to change, without prior notice, due to exchange rate changes, change in ticket prices, or increase in operation costs, until Carnival Turismo receives amount needed.


7.4 The main forms of Payment are accepted: Deposit, transfer, bank transfer and all major credit cards through the Pagseguro and Paypal system. In these cases, the terms and conditions of the same must also be considered.


7.5 When making a purchase on our website, your credit card invoice may include: CarnavalTur, Carnaval Turismo, PayPal, PagSeguro.

8. Purchase and Delivery Confirmation


8.1 Once the full ticket payment is processed, you will receive a purchase confirmation email. This e-mail must be exchanged for the physical ticket in our Call Center in Rio de Janeiro, during the period from Tuesday, February 26 to Wednesday, February 28, 2019, for those who buy tickets for the Parade of the Access Group during the period from Tuesday, February 26 to Saturday, March 2, for those who buy tickets for the Special Group Parade, and during the period of Tuesday 26 February until Friday 08 March 2019 for those who bought tickets to the Champion's Parade. 10am to 6pm local time. Do not forget the withdrawal of your ticket will be available from February 26, 2019. Our Call Center is located in the Rubilite Building - Avenida Nossa Senhora de Copacabana, 583 - group 601, Copacabana, Rio de Janeiro, Rio de Janeiro , Brazil.


8.2 For your safety, tickets will be delivered to the holder of the purchase or to third parties indicated in prior notice with the Carnival Turismo. Remember to present your valid photo ID and signature, CPF, and printed purchase confirmation email. These requirements have been established for your own safety and are indispensable for the delivery of the tickets. In case of delivery of tickets to third parties, one of our agents will assist in sending the additional documentation that identifies and authorizes the proper delivery: copy of the identity document of the holder, CPF, printed confirmation of purchase email and authorization to deliver to third parties. We reserve the right to request any additional documentation from customers for proof of purchase. In case of non-presentation of the documents, we reserve the right to cancel the purchase.

8.3 We only provide information and accept instructions for any changes, exclusively from the person and the email address, associated with the account and / or registration on our site. By purchasing any carnival item from Carnaval Turismo you are accepting these Terms and Conditions of Sale.


Processing any email can take up to 2 business days. We may not process any orders or respond to any emails during the weekend.




An important reminder: Americans, Canadians and Australians - among others - need a valid visa and a valid passport to enter the country. Acquired tickets can not be transferred or refunded if the buyer is denied travel to Brazil. We strongly advise you to check with your Brazilian embassy for the documents and visa requirements before coming.

9. Cancellations and Refunds


9.1 The customer may withdraw from the purchase within 7 (seven) calendar days, counted from the date of purchase, however, provided that up to 48 hours before the date of the event. In this way, the return of the ticket amount will be in full, however, the convenience fee of R $ 20 per ticket will be discounted, and when applicable, the delivery fee. (According to Article 49 of the Consumer Defense Code).


9.2 If the customer wishes to cancel and the 7-day deadline has been exceeded, the tickets will be partially refundable at 70% of the value of the tickets, provided that the refund is requested until 31 December 2018. After this date, no refunds can be made processed. ATTENTION: THE CONVENIENCE FEE IS NOT REFUNDABLE. 9.3 Requests for reimbursement must be sent by e-mail to before December 31, 2018, at midnight in Brasília time.


9.4 Product prices may vary more or less as part of special online promotions, or as a result of the fluctuation of the exchange rate for the Brazilian currency. Sometimes we can lower the price of tickets and services when we can buy a quantity of these tickets or services for a lower price. No refund will be given under any circumstances in case the online prices are lower than the prices you have already paid for a particular good or service.


9.5 We reserve the right to cancel any of the items up to 2 weeks before Carnival. A full refund for all canceled items will be processed with the same currency charged and in the same form as the payment was made.


9.6 We only provide information and accept instructions for any changes, exclusively from the person and the email address, associated with account and / or registration on our site. By purchasing any item of Tourism Carnival, the user is accepting these Terms and Conditions of sale.

10. General Provisions


10.1 These Terms shall be governed by Brazilian laws and are in accordance with the requirements of the Consumer Protection Code, the Internet Civil Registry and Decree No. 7.962 / 2013.