– Terms and Conditions - Terms and Conditions


These Terms of Use ("Terms of Use") describe the conditions under which the Services are provided and access is made to the Carnival Travel Agency and Tourism Site Ltda., Enrolled with the CNPJ under no. 32,593,600 / 0001-05. When we mention "Site" or "Services" in these Terms, we refer to the Carnival Tourism website, e-mails and other communications that refer to these Terms or other of our Policies, as well as other services that we can offer through these channels. These Terms incorporate the other Policies made available on our website.


9. Cancellations and Refunds


9.1 The customer may withdraw from the purchase within 7 (seven) calendar days, counted from the date of purchase, however, provided that up to 48 hours before the date of the event. In this way, the return of the ticket amount will be in full, however, the convenience fee of R $ 20 per ticket will be discounted, and when applicable, the delivery fee. (According to Article 49 of the Consumer Defense Code).


9.2 If the customer wishes to cancel and the 7-day deadline has been exceeded, the tickets will be partially refundable at 70% of the value of the tickets, provided that the refund is requested until 31 December 2018. After this date, no refunds can be made processed. ATTENTION: THE CONVENIENCE FEE IS NOT REFUNDABLE.


9.3 Requests for reimbursement must be sent by e-mail to before December 31, 2018, at midnight in Brasília time.


9.4 Product prices may vary more or less as part of special online promotions, or as a result of the fluctuation of the exchange rate for the Brazilian currency. Sometimes we can lower the price of tickets and services when we can buy a quantity of these tickets or services for a lower price. No refund will be given under any circumstances in case the online prices are lower than the prices you have already paid for a particular good or service.


9.5 We reserve the right to cancel any of the items up to 2 weeks before Carnival. A full refund for all canceled items will be processed with the same currency charged and in the same form as the payment was made.


9.6 We only provide information and accept instructions for any changes, exclusively from the person and the email address, associated with account and / or registration on our site. By purchasing any item of Tourism Carnival, the user is accepting these Terms and Conditions of sale.